Luxus&co
Return Policy
We stand behind everything we make. If something isn't right, we'll make it right — straightforward, no drama. Here's exactly how it works.
01 — Returns
30-Day Return Window
You have 30 days from the date your order is delivered to request a return. If it's within 30 days and meets the conditions below, it's accepted.
To be eligible, items must be unworn, unwashed, and in original condition with all tags attached. Items showing signs of wear, washing, or damage cannot be accepted.
02 — Size Swaps
Free Size Exchanges
Got the wrong size? We'll swap it at no extra charge. You only cover the cost of shipping the original item back to us, and we'll send the new size out for free.
Exchanges are subject to stock availability. If your size is unavailable, we'll offer a store credit or full refund instead.
03 — Process
How to Start a Return or Exchange
- Email us at support@luxusandco.com with your order number and the reason for your return or exchange.
- We'll confirm eligibility and send you the return address within 24 hours.
- Pack the item securely, include your order number inside, and ship it back using a tracked service.
- Once received and inspected, your exchange is dispatched or your refund is processed within 3–5 business days.
04 — Exclusions
What Can't Be Returned
The following are not eligible for return or exchange:
05 — Refunds
Refund Processing
Approved refunds are processed back to your original payment method within 3–5 business days of us receiving and inspecting the item. Depending on your bank, it may take a few additional days to appear.
Original shipping charges are non-refundable.
06 — Your Consumer Rights
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality. This policy operates in addition to your rights under the ACL.